Your data
Navscents
Privacy Policy
We collect only what we need to pack your bottle, get it to your door, and answer when you write to us. Nothing more.
Updated September 2026
01
Who we are
Navscents is an online perfume house serving customers across Pakistan. When this policy says “we” or “us,” it means the team behind navscents.com.
Every bottle on our site is a Navscents composition. Inspiration notes name the feeling a scent echoes — they are not a claim of affiliation with another perfume house.
02
What we collect
When you place an order or message us, we ask for practical details:
- Name, phone number, and delivery address so the courier can reach you
- Email, if you share one, for order updates and replies
- Order contents, size, and notes you leave at checkout
- Messages you send through our contact form, Instagram, or WhatsApp
We do not ask for card numbers. Navscents accepts Cash on Delivery only, so you pay the courier when the sealed parcel arrives.
03
How we use it
Your information is used to fulfil and support orders — packing, dispatch, delivery updates, exchanges, and answering questions about a scent or a parcel.
We may also use a phone number or email to follow up on a delayed shipment or a sealed-exchange request you started with us.
05
How long we keep it
Order records are kept as long as we need them for fulfilment, accounting, and genuine customer support. Contact messages are kept while they remain useful for the conversation you started.
If you would like us to update or remove contact details that are no longer required for an open order or legal record, write to us and we will help.
06
Cookies and browsing
The site may use cookies or similar storage so your cart, recently viewed bottles, and login session work as expected. You can clear cookies in your browser at any time; some shopping features may then reset.
07
Talk to us
Questions about this policy or your data can go to support@navscents.com. Store hours: Monday – Saturday: 10am–6pm · Sunday: 2pm–11pm.
You can also use the Contact page — include your order number if the note is about a delivery.
Need a human reply?
Write to us with your order number and we will take it from there.